Eason Chan

broker case

My brother's colleague intro me a customer, he takes the RM1800 as his broker fees, an what he says is, he will settle the others things by himselves, including buy the nomber plate. But today he broke what he'd said. He asked me to check some numbers whether is available or not, n then i buy 1st. That mean, runner fees i hav to pay myself 1st, bcuz i'm using our Toyota Panglima City Selangor's runner, sure have to charge some money frm any1 who asked him to buy. I feel bully by him, cuz he knews that im still new, and he can fool around me. I won't say no, cuz he gave me a business. Feel so hate, now i noe why they salesman always tok abt broker, how arogant they are. Reality is worst, evything u have to treat others good 1st, then oni they will treat u bek in good too.(Not evy1)

Feel Bad/Good

今天（17星期日）,
一位顾客让我耿耿于怀了一整天，
只因为一句“做么你好像不懂酱的~”
虽然他最后还是给了我买车的定金。
越是有钱的老板就越是斤斤计较，要求口的更多，
尤其是他们的态度，
有他讲没你讲。
这个顾客是我follow up一次了过后就再也不想follow up contact了，
因为他说很忙，还没有仔细看我写给他的折扣。
结果还不是打回来找我买车，
我早就料到了他回打回来找我。
就算没有，我也不会觉得浪费或难过，
我并不是什么死猫都想吃，
遇到这样子的顾客难不了我为他烦恼一连窜的车子问题，
要是在一定时间内没能出到车给他，
我肯定要多不少豆豆，
或谁得不安宁。
想到就怕。
不过想想，
唯一值得安慰的一点就是，
纵使他的case是要拿旧车的insurance NCD转过来新车，
手续多了一些，
但是我可以学到新的东西，
总算是好事。

说到完，
我真的一整天心情因此着急和受到影响。。。

晚上的时候，
和家人去Tesco买家用，
当我手上拿得满是东西没有多余的手可以拿我想要的墨西哥面包时，
身边的auntie帮我拿了纸袋，还帮我打开要我就直接放进去，要我不用那么麻烦还得把手上的东西放下。
顿时让我很感动，
通常都是我帮人，
虽然不常，
但要遇到主动帮忙我的人更少之又少，
今天那么让我遇到，
心情也变得开心哆了。
一整天心情郁闷的。。
连忙和这个auntie道谢了2次，
那种久久没有遇过的感动，
有时遇到，
真的会特别开心。。
他让我突然想到，
“慷慨”两个字~

The blower's Daughter- Damien Rice

frm 09 to 10

疯人疯语

昨天，一个老鸟salesman问我，听说我们这里有一位salesgal卖hilux扣到很多，是你吗？扣到1.5k。。我没有否认，是的，是我. 原因在于顾客通常都是这样，他们问不止一间，哪家扣越多就跟哪家买。sales这一行很现实，因为这样，我就破坏了这辆车的市价。管它的，反正是有人挺我这样做。但是2009及2010年的promotion不一样，只好推顾客拿2009的车。其实这样不好，会很令人讨厌~ 我知道。因为这样不只没有了commission,只赚incentive,但是公司多少可以帮忙一半。嘻嘻。。

真的觉得为了卖得出一辆车，（因为筹数，因为一个月4辆，就可以多赚1000）扣到完commission什么都没有，只能叫顾客加assoceries从中赚取。几天前有个印度顾客前来问是否能做全贷款，其实不能，可以做，但是冒险，（1）公司发现会被炒，（2）银行查到或是发现顾客在未来无法付还每月的instalment我以后的名字就会blacklist,我的顾客以后要跟任何一家银行借就会更严厉。 其实都很不利。但是我这次真的能帮忙就帮忙，因为第一次，决无下次！真的很鬼麻烦，而且最重要是冒险！要不是我没有经验，我才不碰！所以现在，同事叫我怎么“做”！在此不便张扬。真的，现实的行业里面，大家都是蛇，只是蛇多或少，不是每一次都能蛇得成，所以一旦蛇成，我们就不会让太多，当然，这就得看说话的应变技巧了。我呢？在学习“变质”当中，你知道，这一行业，什么都是“计较”，不计较就不会成大事，白纸黑字等。

只要是工作天，夜里做梦都还是工作。
这是我这昨天突如其来的作品。。。在此与大家分享~~~

customer service Vs. salesgal

31th Dec 2009: (1) Got a phone called, asking to do the number plate. I did, but this number plate is not the caller's self 1, is caller's broker needed. Ok, i am fine, cuz i have free time to do. When the broker came, i was rushing to doing the number plate, the broker's attitude is rude, asked me doin fast! (Fuck)

: (2) My colleague bought a new car which is Altis 1.8(E). The bodykit he let outsider do and the cost is oni RM950!! Okay, he asking how is my customer Altis Aerokit cost? I said RM1500. "what?" He show me his new Altis's bodykit which is also have the toyota logo and the colour is good. So i decided to changed, i canceled the RM1500, booking the RM950 1. Afta that i told my sales manager, actually i can close this case it is bcuz my sales manager givin me some help to convice and to arrange the car to give my customer 1st. That's y i hav to inform him that i changed my booking. He felt angry n told me that, the big diff. btween the cost surely is the material and also the diff. skills to dress up the bodykit. :( "greedy is enuf, dun be so greedy~" (Shit n sad. And my another colleague said i'm stupid, i dun hav to tell my SM actually. I do greedy, but this is the way that i can survive, learning frm doing. I meet a lot of dilemma in sales, either do or don't do, that's all. )

: (3) I realised. Customer service need: patient, efficient, honest,
communicate skill,
listening, .
Salesgirl/salesboy need: patient, efficient, communicate skill,
smartness, hit the time, cheating,
greedy.
The big differentiate between sales n customer service is, if u be honest in sales, u will get boom by others, u r stupid, and u will earn nth. This is wat i feel n i get.