January 18, 2010

Feel Bad/Good



今天(17星期日),
一位顾客让我耿耿于怀了一整天,
只因为一句“做么你好像不懂酱的~”
虽然他最后还是给了我买车的定金。
越是有钱的老板就越是斤斤计较,要求口的更多,
尤其是他们的态度,
有他讲没你讲。
这个顾客是我follow up一次了过后就再也不想follow up contact了,
因为他说很忙,还没有仔细看我写给他的折扣。
结果还不是打回来找我买车,
我早就料到了他回打回来找我。
就算没有,我也不会觉得浪费或难过,
我并不是什么死猫都想吃,
遇到这样子的顾客难不了我为他烦恼一连窜的车子问题,
要是在一定时间内没能出到车给他,
我肯定要多不少豆豆,
或谁得不安宁。
想到就怕。
不过想想,
唯一值得安慰的一点就是,
纵使他的case是要拿旧车的insurance NCD转过来新车,
手续多了一些,
但是我可以学到新的东西,
总算是好事。

说到完,
我真的一整天心情因此着急和受到影响。。。

晚上的时候,
和家人去Tesco买家用,
当我手上拿得满是东西没有多余的手可以拿我想要的墨西哥面包时,
身边的auntie帮我拿了纸袋,还帮我打开要我就直接放进去,要我不用那么麻烦还得把手上的东西放下。
顿时让我很感动,
通常都是我帮人,
虽然不常,
但要遇到主动帮忙我的人更少之又少,
今天那么让我遇到,
心情也变得开心哆了。
一整天心情郁闷的。。
连忙和这个auntie道谢了2次,
那种久久没有遇过的感动,
有时遇到,
真的会特别开心。。
他让我突然想到,
“慷慨”两个字~



January 5, 2010

疯人疯语

昨天,一个老鸟salesman问我,听说我们这里有一位salesgal卖hilux扣到很多,是你吗?扣到1.5k。。我没有否认,是的,是我. 原因在于顾客通常都是这样,他们问不止一间,哪家扣越多就跟哪家买。sales这一行很现实,因为这样,我就破坏了这辆车的市价。管它的,反正是有人挺我这样做。但是2009及2010年的promotion不一样,只好推顾客拿2009的车。其实这样不好,会很令人讨厌~ 我知道。因为这样不只没有了commission,只赚incentive,但是公司多少可以帮忙一半。嘻嘻。。

真的觉得为了卖得出一辆车,(因为筹数,因为一个月4辆,就可以多赚1000)扣到完commission什么都没有,只能叫顾客加assoceries从中赚取。几天前有个印度顾客前来问是否能做全贷款,其实不能,可以做,但是冒险,(1)公司发现会被炒,(2)银行查到或是发现顾客在未来无法付还每月的instalment我以后的名字就会blacklist,我的顾客以后要跟任何一家银行借就会更严厉。 其实都很不利。但是我这次真的能帮忙就帮忙,因为第一次,决无下次!真的很鬼麻烦,而且最重要是冒险!要不是我没有经验,我才不碰!所以现在,同事叫我怎么“做”!在此不便张扬。真的,现实的行业里面,大家都是蛇,只是蛇多或少,不是每一次都能蛇得成,所以一旦蛇成,我们就不会让太多,当然,这就得看说话的应变技巧了。我呢?在学习“变质”当中,你知道,这一行业,什么都是“计较”,不计较就不会成大事,白纸黑字等。

只要是工作天,夜里做梦都还是工作。
这是我这昨天突如其来的作品。。。在此与大家分享~~~

January 1, 2010

customer service Vs. salesgal

31th Dec 2009: (1) Got a phone called, asking to do the number plate. I did, but this number plate is not the caller's self 1, is caller's broker needed. Ok, i am fine, cuz i have free time to do. When the broker came, i was rushing to doing the number plate, the broker's attitude is rude, asked me doin fast! (Fuck)

: (2) My colleague bought a new car which is Altis 1.8(E). The bodykit he let outsider do and the cost is oni RM950!! Okay, he asking how is my customer Altis Aerokit cost? I said RM1500. "what?" He show me his new Altis's bodykit which is also have the toyota logo and the colour is good. So i decided to changed, i canceled the RM1500, booking the RM950 1. Afta that i told my sales manager, actually i can close this case it is bcuz my sales manager givin me some help to convice and to arrange the car to give my customer 1st. That's y i hav to inform him that i changed my booking. He felt angry n told me that, the big diff. btween the cost surely is the material and also the diff. skills to dress up the bodykit. :( "greedy is enuf, dun be so greedy~" (Shit n sad. And my another colleague said i'm stupid, i dun hav to tell my SM actually. I do greedy, but this is the way that i can survive, learning frm doing. I meet a lot of dilemma in sales, either do or don't do, that's all. )

: (3) I realised. Customer service need: patient, efficient, honest,
communicate skill,
listening, .
Salesgirl/salesboy need: patient, efficient, communicate skill,
smartness, hit the time, cheating,
greedy.
The big differentiate between sales n customer service is, if u be honest in sales, u will get boom by others, u r stupid, and u will earn nth. This is wat i feel n i get.


December 28, 2009

plate number( just browse it in website)

Getting that Plate Number you wanted at Jabatan Pengangkutan Jalan (JPJ)

One Timer February 12th, 2007

When I bought my first own car last time, I was so thrilled until I even purchased a specific Plate Number from JPJ.

At first, I thought that it’d be difficult to buy a number on my own without using the runner provided by the car sales agent. When asked, the agent told me that to buy a number would cost around RM400-RM500. Some other independent runners even quote me a lot more expensive.

I was little bit surprised when I got the estimation. Then I started to think, can it be that expensive and intricate if I had to buy the number myself. As a result, I did go to JPJ and gotten my favorite Plate Number in less than 30 minutes for only RM310.

In this post, I will illustrate the steps that I’ve taken to buy my car Plate Number at JPJ Wilayah Persekutuan office.

Anxiously yearned for

Getting ready
First thing I did was to browse to JPJ Wilayah’s website and click on the ‘No Kenderaan Terkini’. I need to know the latest running Plate Number so that I be able to decide the number I wanted appropriately.

Before I head on to JPJ, I make sure that I had bring the booking receipt received after placing an order to my new car. Apart than that, I also ensured that I have the list of other numbers if just incase the number I wanted already been taken.

Get it done
I arrived JPJ area at Wangsa Maju exactly 7.30AM and office hours only starts at 7.45AM. It’d be good idea to go there early as the queue to buy number isn’t that long yet. If I was late, let say, reached at 10 AM, the queue would be horrific.

I immediately enter a main hall which has counters for people to renew their road tax or perform vehicle name transfer. I gave a quick scan and found a counter that wasn’t that busy and ask the person behind it of how to buy Plate Number.

He then told me to take the ‘Borang’ first. He guided me to a counter that was located just outside of the main hall. I queued there for not more than 5 minutes, obtained the form and filled it in. Next, he told me to go to the rear of the main hall and will spot two counters with TV displaying current running Plate Number.

Once reached there, I immediately stand into queue to buy my fav number. While standing in the line, I noticed the screen was showing running number from 2000-4000. This means, my sought after number: 7222, wasn’t listed in the running number.

My turn to pick the number had come. I showed a piece of paper that has the numbers I wanted to the lady sitting behind the counter. She entered the first number to the system and responded to me by saying that the number is available. However, she told me that it isn’t in the running number. A running number would cost me RM210 and non-listed number need to add another RM100.

Without hesitation, I agreed to pay RM310 for that number. She took my I/C and started to key in to the system. Shortly, she printed a paper and gave it to me. That piece of paper, she said, must be enclosed together with other documents when registering for the new car Road Tax. In other word, just give it to my car sales agent.

A happy chap
That was it. The time showed 10 minutes after 8 o’clock in the morning and I have completed my purchasing. Still wasn’t that late, I rushed to Damansara to punch in for work.

To summarize it, buying a car plate number you need to;

  1. Check out JPJ website.
  2. Bring booking receipt and I/C.
  3. Get to JPJ early.
  4. Prepare list of numbers.
  5. Be ready to pay up to RM310.
  6. Give the proof of purchase to car sales agent.
  7. Enjoy the new ride.

I learned it.

p/s This is how much people willing to pay for a number — RM200,000.

December 21, 2009

waiting for the bank

Hey, guess where am i now? I'm lunch and at my home now, just waiting for the Bank LOU letter, that is letter of loan approved. But the person in charge for this case is on-leave, so the case passed to another gal, i;ve asked for quickly, but still can't working, cuz the driver's garantor haven't fax to bank her latest 3 mths payslip and photostat IC... Shit!!! Waiting until i want to fall asleep, so damn nervous, cuz i hav to key in the invoice, the E-Hak milik(i duno wat is tiz actually) and PVR(dunno it sounds correct or not)... The car is available now, once the above procedure is done, i can make appointment v the driver ask him n his garantor cum to sign their agreement.. and then i think is ask the runner to buy the car's number and go JPJ register this n that....... I oso dunno, cuz i havn;t reached the steps yet! :( Juz nervous in waiting...................n boring,,,,,,,,,,,,,,,